Here are some frequently asked questions with answers for your convenience while ordering on our
website. If you do not find the question here, kindly contact us so that we can answer your questions
and give you additional support while using our site.

1. What are the hidden charges?
There are no hidden charges when you buy product from SG Musical. 95% of Our Products are Free Shipping but shipping/courier charges will
be informed to you before dispatching the product. Prices listed for each product are final.

2. What payment methods can I use to purchase products on SGMusical ?
For customer’s convenience, we have different methods of payment. You can pay using your Credit
Card, Debit Card, Net Banking, Wallets (Paytm, Jio Money, Idea Pay, FreeCharge etc. ) Cash on Delivery (COD).

3. Are there any EMI options?
Yes, you can use your Credit or Debit card to make payment with easy to pay EMIs.

4. Is there any Warranty for the product?
The warranty of product lies with the Brand. Warranty of a product and other related details are subject
to the Brand under which the product is designed. SG Musical does not offer any warranty on its behalf.

5. Which products are not eligible for returns?
We Sell Brand New Products So There is No Need to Be Return The Product, But Specially Products that are purchased under Offers, Special Deals and Sales are not eligible for returns.

6. Can I track the product delivery?
Yes, you can check the delivery status as the items are delivered by reputed and trusted courier
partners. We will provide you the Tracking ID of your order which can be used to check delivery status
on courier partner’s website.

7. Can I get a refund if the product does not match or if it is broken?
The refund policy is applicable only within 6 hours of receiving the product.

5% of Product Amount Will be Deduct. However, even in case of
refund, the Internet Handling fees will still be applicable as follows:
For Debit Cards: 1.8%
For Credit Cards: 2.4%
For Net Banking: 2%

Refund Will be In the Form of Wallet or Cashback So you can Buy again.